REVIEWBODY BUTTER AVOCADO THE BODY SHOP. Mari mengulas body butter avocado dari The Body Shop ini, untuk dari teksturnya tentu seperti mentega dengan warna putih kehijau-hijauan muda. Untuk aromanya unik, tidak terlalu seperti alpukat namun cukup menenangkan. Jika rasa buah lain biasanya aromanya nendang di hidung, namun varian ini aman. Review] Pelembab Tubuh Untuk Ken!! Buriti Baby BodyButter The Body Shop Hollaaa Girls Hihihihi.. Jangan bosen ya ketemu dengan saya. Kali ini saya mau sedikit cerita tentang anak gadis saya yaitu Ken Ayu Puteri Medina. Anak saya berumur 14bulan. Lagi sedang aktif-aktif nya, setiap hari ada saja kelakuaan yang dibuat ken. Berikut ulasan tentangn THE BODY SHOP Colour Crush Lipstick: 1. Kemasan Produk Kemasan THE BODY SHOP Colour Crush Lipstick (thebodyshop.co.id) THE BODY SHOP Colour Crush Lipstick dikemas dalam akupakenya satu seri aloe ini. cream ini untuk siang, dipakai sebelum sun screen kalo ngantor atau keluar rumah. teksturnya rich cream solid gitu. tapi begitu dioles ke wajah, kayak lumer dan gak meninggalkan reside basah atau lengket. cream ini kodratnya sih moisturizer atau pelembab, yang bikin cream ini unik dari cream lainnya, produk ini gak Jikaya, berarti Lip Juicer The Body Shop dengan kemasan hijau ini adalah pilihan yang tepat sebagai pelembab bibirmu. Salah satu daya tarik dari produk ini adalah kemasannya yang sangat unik dengan bentuk runcing diatasnya. Selain itu, pelembab ini akan memberikan warna natural yang cerah pada bibirmu. Dengan tekstur lightweight yang nyaman Walaupundidiamkan sepanjang malam, namun The Body Shop Tea Tree Overnight Mask ini tidak akan menyumbat pori-pori, sehingga kulit wajah tetap bisa bernafas. Selain itu, kandungan salicilyc acid di dalamnya, dapat membantu mengecilkan dan memudarkan bekas jerawat. Baca juga: Yuk, Coba 11 Sleeping Mask Terbaik Ini Untuk Mencerahkan Kulit! Pelembabtubuh yang ringan dan lembut, mudah menyerap dan tidak lengket.Kandungan Community Fair Trade Shea Butter dapat melembapkan kulit dan cocok untuk kulit yang sangat kering Untungnyakemasan lama saya yang mini tersebut masih disimpan. Jadi bisa dibersihkan lalu diisi kalau ada rencana berpergian. TEKSTUR Calming Toner memiliki tekstur cair yang saat diaplikasikan ke wajah rasanya seperti kena air biasa. Tidak ada rasa pedih atau sakit sama sekali. Benar-benar sesuai dengan namanya. VMLo. MEMBER'S REVIEWFakeFree and AuthenticFilter Sort by default25 Jun 2022sevenrain recommends this product!aku pakenya satu seri aloe ini. cream ini untuk siang, dipakai sebelum sun screen kalo ngantor atau keluar rumah. teksturnya rich cream solid gitu. tapi begitu dioles ke wajah, kayak lumer dan gak meninggalkan reside basah atau lengket. cream ini kodratnya sih moisturizer atau pelembab, yang bikin cream ini unik dari cream lainnya, produk ini gak cuma menghidrasi tapi juga mengunci kelembapan. di kulit aku yang kering dan super sensitif, gak ada efek negatif. aku "on-off" yah pakenya, karna pelembab aku juga ada banyak. itupun keliatan hasil lembab dari produk ini. aku gak pernah berharap banyak dari cream apapun di skincare regime, karna kodrat dan fungsi utama cream kan cuma memberikan kelembapan extra dan mengunci kelembapan dari produk2 sebelumnya toner, essence, serumUsage Period 1 month - 3 monthsPurchase Point Official Brand Store16 Jun 2022Mellssurya recommends this product!Cocok banget untuk yang punya kulit sensitive kayak aku. Teksturnya creamy dan ringan banget. Cepat menyerap ke kulit dan cocok buat yang sensitive karna ada aloevera nya. Tidak ada tambahan fragrance. Moisturizer ini cenderung oily, jadi kalau untuk kulit kombinasi kaya aku daerah T oily Ak akan pake lebih banyak di area pipi dan dagu. Sisanya baru aku aplikasikan ke hidung dan Period More than 1 yearPurchase Point Official Brand Store04 Oct 2021mawaa2005 recommends this product!Awal nya bagus banget pake ini. Abis 3 jar. Ini bagus bgt sih klo di paduin sunscreen di pagi hari sampe temen2 aku notice perubahan di kulit aku. Tapi gatau kenapa belakangan ini kurang cocok. Usage Period 1 week - 1 monthPurchase Point Official Brand Store19 May 2021muthiadesti recommends this product!Day cream yang ringan banget, cream lembut yang mudah menyerap, wanginya enak dan membuat lembab wajah seharian, pake sedikit aja udah cukup biar gak lengket, setelah itu dilayer sama apapun enak, isinya banyak banget harga terjangkau cukup untuk beberapa Period 1 week - 1 monthPurchase Point Official Brand Storelline19 - 24Combination, Medium Light, Neutral23 Mar 2021lline recommends this product!Meski day cream, aku makenya waktu malem. Berani make karn kata mbak counternya, ini buat kulit sensitif, ga ada spfnya. Aku ga cocok make ini pas aktivutas, apalagi pas dikasi make up. Terlalu melembabkan, akhirnya jadinya berminyak n kusam. Tapi work well waktu aku makenya malem. Kelembapan yg dikasi bener bener pas sama kelembapan yang aku butuhin pas malem, juga pas bangun, wajahku jadi nya tetep cerah, ga berminyak kusem kayak dehidrasi. Aku sering coba pake night cream brand lain, tapi mereka tu kurang melembapkan masian di aku. Baru pas sm day cream ini. Keknya the body shop ini cocok sm orang yg kulitnya kering banget. Bener bener soothing si emang ŸŸŸUsage Period 6 months - 1 yearPurchase Point Official Brand Store13 Mar 2021muthiadesti recommends this product!Makasih banget sama mba-mba The Body Shop yang rekomen aku produk ini, selama ini galau banget mau beli moizturizer apaŸ™„ pas nanya-nanya dijawab dan di jelasin sampe ke kandungannya sama mbanya, udah aku pake sampe hampir habis Alhamdulillah cocok, teksturenya lembut bangettttt, wanginya enak bikin calming, pakenya dikitnya biar cepet menyerap, padahal wajah aku gampang timbul milia tapi produk ini aman dari milia, seneng dehŸ˜‰Usage Period 1 month - 3 monthsPurchase Point Official Brand Store19 Jan 2021meimeimonster doesn't recommend this product! Selama pemakaian krim ini, saya tidak menemukan hasil yang memuaskan, justru menurut saya, krim ini tidak memberikan efek apapun ke kulit saya, karena katanya ini cocok untuk kulit sensitif, saya sudah berekspetasi kalau krim ini setidaknya dapat meredakan kulit kemerahan saya karena kulit saya gampang iritasi dan sangat sensitif, but it doesn’t work at all...- -"Usage Period 6 months - 1 yearPurchase Point Official Brand Store02 Dec 2020putrilaillan recommends this product!ini sebenernya love hate sih, lovenya dia lumayan lembab tekturnya agak tebel tp pas dipake ke muka enak enak aja wanginya jg enak ga ganggu trs dikulitku yg ada masalah dermatitis atopik sm phytirisis albanya bisa ngilangin bgt tp skrg gatau knp ga manjur trs buat hate nya bkn muka jd agak tebel gmn gt trs rasanya kaya berminyak bgt tp its oke ak blm nemu yg cocok lg selain iniUsage Period 6 months - 1 yearPurchase Point Brand websitesyahLala18 and UnderDry, Medium, Neutral04 Sep 2020syahLala recommends this product!Awalnya tertarik karena banyak yg review moisturizer ini bagus buat lepas krim dokter dan akhirnya aku beli. Tekstur nya thick banget dan tipe yg harus di usap di telapak tangan dlu baru meleleh. Efeknya di muka ku sih ga bikin BO tpi bikin gerah di muka dan ga ada efek shooting samsek. Mukaku yg kering aja ga tahan pake moist ini, soalnya bkin kyak ada lapisan minyak di atas mukaku dan cuaca indo yg panas bikin ga nyaman banget. Repurchase? Mungkin ga yaahh, mending cari moist yg lebih nyaman dan affordableUsage Period 1 month - 3 monthsPurchase Point Official Brand StoreIfatul19 - 24Combination, Light, Neutral29 Aug 2020Ifatul recommends this product!teksturnya bikin lembab banget, moisturaizer yg sdkit lengket, tp g bkin breakout, cocok banget buat kulit sensi, gak bikin merah2 juga, ngelembab in nya juara, pake dr pagi smpe siang, wajah msh tetep halus. Usage Period 1 week - 1 monthPurchase Point Official Brand StoreSIMILAR PRODUCTS Hallo Girls.. sudah lama aku enggak ngisi ini blog, maaf ya karena banyak kesibukan dari dulu yang masih anak SMA sekarang sudah menjadi mahasiswa ya.. tahu sendiri sibuk banget. Waktu SMA mempersiapkan buat ujian sana sini dan waktu jadi mahasisiwa baru masih banyak tugas buat PKKMB dan tugas mahasiswa yang setiap harinya harus diselesaikan. Sebelum aku menulis artikel ini, pada hari yang sama aku juga menulis artikel tentang resensi buku itupun juga tugas kuliah jadi aku lanjutin aja buat review. Aku harap sih blog ini rutin aku isi semoga masa peralihanku ini segera berlalu wkwkwk. Kali ini aku mau review produk pelembab yang udah aku pakai dari SMA sampai sekarang yaitu Tea Tree Mattifying Lotion. Kalau kalian ngikutin blog ini pasti aku sering sekali review tentang Tea Tree dari The Body Shop, iya..... karena emang ini yang saat ini masih cocok buat kulitku. Kulitku itu super sensitif dan enggak mudah buat aku cari produk yang langsung cocok. Waktu SMA aja aku udah coba coba merk merk yang diiklankan di TV di Drugstore sampai uang jajanku berkurang, padahal kalau produk itu kalau aku pakai ternyata enggak cocok langsung aku buang. Kemudian datanglah cahaya ilahi yang mempertemukan ku pada satu ini Tea Tree Mattifying Lotion. Tea Tree Mattifying Lotion with Puryfying Tea Tree Oil from The Foothills of Mount Kenya jadi produk ini bisa digunakan untuk Blemished Skin apalagi kulit yang berminyak, sensitif, acne prone karena ada rasa menenagkan saat memakai ini Kemasan di desain agar tidak mudah terbuka sehingga tidak mempengaruhi kualitas didalamnya. Tutup nya pun mudah dibuka namun kita harus memastikan untuk menutupnya dengan rapat atau agak berbunyi klik karena aku sendiri kadang kadang cuma sampai nempel aja enggak sampai bunyi klik soalnya aku rasa udah tertutup padahal juga belum.. heheheh Tea Tree Mattifyin Lotion adalah pelembab wajah yang dapat membantu melembabkan dan mengurangi minyak berlebih. Aplikasikan pada kulit wajah dan leher, setelah dibersihkan dengan cleanser dan toner. Hindari pengunaan di area mata. Ini aku aplikasikan sebiji jagung di tanganku, biasanya aku aplikasikan di kulit wajahku lebih besar dari ini. Kemudian aku ratakan dengan tangan dengan lembut, kadang kadang aku aplikasikan ke wajah ku dengan cara ditepuk tepuk karena kulitku yang sangat sensitif sehingga aku berfikir untuk mengurangi gesekan di permukaan kulitku agar tidak menimbulkan iritasi. Setelah aku ratakan, aku sudah merasakan bagaimana produk ini bekerja. Lotion ini sangat mudah menyerap ke kulit, setelah menyerap aku rasa kulitku lebih halus dari sebelumnya dan lembab. Produk ini memang akhirnya akan Matte karena memang produk The Body Shop yang Tea Tree diperuntukan untuk kulit berminyak dan berjerawat. Selama aku memakai ini aku enggak merasakan breakout, saat memakai lotion ini aku merasa ada sensasi dingin menenangkan. Namun untuk mengurangi minyak yang berlebih pada wajah masih belum bisa secara sempurna, memang awal pemakaian kulit akan merasa halus dan tidak mengkilap namun beberapa waktu kemudian apalagi saat suasana panas minyak di wajahku pun mulai memproduksi dengan sendirinya, hal ini bisa aku tangani dengan Oil Control Film. Memang aku sadar kalau kulitku memang berminyak dan ini sudah takdirku dan aku hanya bisa mengontrolnya saja. Untuk kulit berminyak kaya aku jangan pernah berfikir untuk tidak memakai pelembab ya !! karena bagaimanapun kulit kita butuh pelembab karena pelembab adalah salah satu skincare yang penting. Jika kita enggak memakai pelembab maka kulit kita akan berfikir bahwa kulit kita dalam keadaan kering sehingga kulit memproduksi minyak yang berlebih untuk itu kita memakai pelembab agar kulit kita merasa bahwa kulit dalam keadaan lembab sehingga kulit tidak memproduksi minyak berlebih. Jika kita sudah memakai pelembab namun masih memproduksi minyak yang berlebih, bisa saja kelembaban kulit kita berkurang dengan cepat karena hal hal yang lain seperti cuaca yang panas atau sebagainya. Lotion Tea Tree ini aku rasa cocok untuk kulitku, kalian dapat beli ini di Drugstorenya The Body shop langsung atau di Online Shop resminya The Body Shop Indonesia dengan harga IDR 189 K. Kalian bisa kok tanya tanya dulu di mbak mbaknya drugstore TBS, karena disana banyak banget produk yang bagus bagus. Setiap orang punya kondisi kulit yang berbeda sehingga aku saranin untuk memakai yang sesuai dengan kondisi kulit masing-masing ya !! Happy Weekend Good People 5-star20%4-star6%3-star7%2-star7%1-star60%SortGreat customer serviceI've been a Body Shop customer for a while now, and I have never had an issue with an order. However today, I found that my order was missing an item. I contacted The Body Shop via their live web chat, and it took around 5 minutes for the customer service rep to sort out getting the missing item sent to me. Really great customer service and gives me confidence that if anything did go wrong again, they would fix it with no hassle. Thank you!Though i'm still not over the fact they discontinued the strawberry and green tea shampoos!Date of experience June 02, 2023Reply from The Body Shop InternationalJun 3, 2023Hi Laura! Thanks so much for your lovely review. Glad to hear that everything was sorted out and that the missing items are on their way to you. We look forward to welcoming you back soon!Many ThanksThe Body Shop Customer Care TeamI've been a Body Shop customer since I…I've been a Body Shop customer since I was a teenager in the 1990s. It's a real shame how this company has fallen. Discontinuing every other product, to new "improved" formulas drenched in sickly perfumes/fragrances. I recently purchased the newly packaged Vitamin E moisturiser, which I've been using for YEARS, only to discover the formula has been changed. It now has a sickly, overpowering floral scent to it. I tried to return all the products I purchased, but could only return upto £60 I spent a total of £98. After 30 plus years of purchasing Body Shop products, I'm done. Good luck pandering to this new, fickle generation who'll be onto the next popular trend in a of experience May 28, 2023Reply from The Body Shop InternationalMay 29, 2023Hi! We are really sorry to hear that our Vitamin E Cream doesn't meet your expectations. We have changed formulation a while ago and added raspberry seed oil as it is a great natural source of Vitamin E, providing many benefits for your skin. We are sorry that this change now means you are unable to use this product, and we will of course pass your feedback on to our product development team. Feel free to contact us directly, if you'd like to discuss this further uk and our team will be happy to Body Shop Customer Care TeamLost their mojoI have used BodyShop since their inception but they need to be more eco friendly and cost effective. I know they are owned by the same company as Avon. Avon sell very similar products for much less. The At Home part of BS means that the high Street store is usually empty and at risk of closing. Too much plastic everywhere with pumps that can't be recycled. They need more 'refill stations' on the majority of products, not just a handful. It has very few items for teenagers who used to be the target market. I just feel Body Shop has lost its mojo now, and there is so much competition out there for more eco brands, that BodyShop need to seriously up their of experience May 25, 2023Reply from The Body Shop InternationalMay 27, 2023Hi Gwen! Thanks for taking the time to leave the feedback. We know that as a business we need to do more to help our planet. We believe that once is not enough and we want to make it easier for our customers to reduce their impact on the planet, by making refilling a convenient and easily accessible option as part of our collective effort to eliminate waste. Feel free to bring all those hard to recycle bits and we'll make sure to recycle them for you under our Return, Recycle, Repeat scheme. The Body Shop is committed to reducing its impact on the environment. We are currently undergoing a comprehensive review of sustainable packaging, exploring a variety of options that can be delivered to our customers across 69 countries, in a socially and environmentally sustainable way. By 2030 we will have a completely closed loop system for all our packaging. This means we will recycle or re-purpose 100% Of our packaging – mostly back into packaging or shop fixtures. The Body Shop Customer Care TeamI have always used the Shea body…I have always used the Shea body butter, but this has been discontinued and its vegan replacement is just awful. It stays in clumps on the skin and does not absorb at all! I am now having to source a new body cream from elsewhere. Really disappointedDate of experience May 23, 2023Reply from The Body Shop InternationalMay 23, 2023Hi! Sorry to hear that our Shea Body Butter didn’t meet your expectations. We really appreciate your feedback and we'll make sure to pass it on to our product team. Feel free to contact us directly, if you'd like to discuss this further uk and our team will be happy to Body Shop Customer Care TeamNot as ethical as they make themselves…Not as ethical as they make themselves out to be. Very poor management who have no idea what they are doing, NOT a good place to work ..they make themselves out to be this ethical brand who care about people and have integrity but they don't. Started selling to China knowing fully well they test on animals and their atrocious human rights all for the sake of money! Have repackaged into smaller sizes with price increases thinking people won't notice the shrinkage if they repackage. Pass products knowing some of them are not 100% ok hoping customers won't notice. The list is endless! If you complain about their ethics you are sacked...so not the type of company they are pretending to be. I would stay away from them!Date of experience May 20, 2023Reply from The Body Shop InternationalMay 22, 2023Hi Simone! We are really sorry to hear this. All The Body Shop products are cruelty-free and certified by Cruelty Free International, including those sold in China. We are here to listen to you, your feedback is very important to us, and we'll make sure to pass it on to our team. If you'd like to discuss this further, please contact us directly and our team will be happy to help. Went into the body shop today to buy another lip into the body shop today to restock on some items I use frequently that I had run out of. When I arrived I soon realised that both of these items have been discontinued. One being the lip and cheek stain which is difficult to find with other brands for a cheap Price. I am aware of the body shop going vegan however I can’t see as to why this specific product doesn't fit these standards. It’s a product I have used just about everyday for the past few years so I am extremely disappointed as body shop products are some of my of experience May 01, 2023Reply from The Body Shop InternationalUpdated May 2, 2023Hi Millie,We're sorry to read how disappointed you’re because Lip & Cheek Stain is no longer available in your local store. It is still available on the website, so feel free to check out there. We constantly want to improve the quality and variety of products we offer and customers' feedback is crucial. We sometimes improve an existing formula and launch it as a new product to avoid confusion. We think you'll be thrilled to see we have something similar, our Sheer Touch Lip & Cheek Tint and Freestyle Multi-Tasking Colour. If you decide to try them out, feel free to let us know what you for taking the time to provide your Body Shop Customer Care TeamWow, The Body Shop has fallen so, so The Body Shop has fallen so, so far. I have no idea what the current management is doing, but they're not successfully moving with the times and as a long time customer, I think I'm done with this company. The final straw was that, because they insist on using Evri formerly Hermes, my parcel got lost and half of the items in it were no longer available when I asked about a resupply. The customer service was poor, no apology, no attempt to explain, just a 'computer says no' moment. So much of my time was wasted as a result. Not okay. Also, they claim to be environmental campaigners, but the insistence on discontinuing larger shower gels means you can only buy the small ones, which means far more packaging per ml. Not exactly an eco-friendly business of experience May 01, 2023Reply from The Body Shop InternationalMay 2, 2023Hi Pauls,We're truly sorry to read about this unpleasant experience, and we'll make sure to forward your feedback on 750ml shower gels to the production team. We'd like to check this for you, so we've asked for additional information. You can also contact us here Body Shop Customer Care Team Wont let me return my itemWent in to the body shop at the mall to buy a ginger shampoo and conditoner. The lady asked if i wanted to swap my shampoo for a reusable bottle which i said was fine. When taking them home I noticed she had swapped my shampoo for conditoner so i have two conditioners. I emailed customer service who said there was nothing i can do and i cant return. Useless! Will not be using them of experience May 03, 2023Reply from The Body Shop InternationalUpdated May 5, 2023Hi Rachael,We're truly sorry to read about this unpleasant experience regarding your purchase. We can see that our customer support team resolved this for you. Thank you for your your feedback, it is appreciated and noted. The Body Shop Customer Care TeamI have been a customer for over 30…I have been a customer for over 30 years and remained loyal due to the natural products and animal free testing. Over the past 10 years approximately every product I love has been discontinued with no real alternative. Clearly looking at the reviews I am not alone, also speaking to staff in various stores and other customers it is a real issue. It is blatantly obvious they are pandering to the young with not a care for those who have actually spent money with them. Every time I am in a store the customers average age is north of 40 not south of 25. They should know their customer base. The final straw was a massive green poster lecturing on politics, the end of the world and we should listen to the young. I just want to buy a product that will remain in stock and not get a lecture!!!! Good Bye Body Shop, there are plenty of other places I can place my custom of experience April 19, 2023Reply from The Body Shop InternationalApr 21, 2023Hi! We want all our Customers to be delighted with our products and services and we’re really disappointed when this is not the case. Your feedback is crucial to us, after all, without you, we wouldn’t exist. We take this very seriously and your feedback will be passed on to our product team. The Body Shop is an activist brand. We fight for a fairer and more beautiful world, one that is more just and inclusive and where human activity works in harmony with nature. Since 1986 our campaigns have had a lasting influence on social and environmental justice issues ranging from protecting rainforests to human trafficking. We will continue to fight for justice in the world as long as there is injustice. Thank you very much for contacting us and if you’d like to discuss this further, don’t hesitate to contact us directly - uk staffing at InvernesdWent into Inverness branch to look for a Vitamin E moisture product I have been using for years. One member of staff was too busy chatting to a friend to help me. When the other staff member on the tills was free I was told it was discontinued - no alternative was offered! How can these shop survive the financial climate with staff like these?Date of experience March 30, 2023Reply from The Body Shop InternationalApr 3, 2023Hi Tracy, We are very sorry to read this review. So we can resolve this for you, please send an email to uk and one of our agents will be happy to ThanksThe body Shop Customer CareHuge delays at warehouse!Wrong item advertised on website contacted customer service to swap it and was told even though it was their mistake they wouldn't change it. Contacted them again as order hadn't been dispatched after 4 days and delivery was within 5 days. I've been told there are huge delays at the warehouse so hopefully it'll be dispatched soon. Absolutely useless, asked if i could cancel order but they won't do that either. Told me they cant help me anymore until Friday incase it's delivered in the meantime but it won't be dispatched till at least Friday. Yeh makes perfect sense. Not happy at all!Date of experience March 08, 2023Reply from The Body Shop InternationalApr 8, 2023Hi Sam,Sorry about this unpleasant experience. Thanks so much for sending through the additional information. We're glad to see the team has already resolved this in the meantime, and if you need help with anything else, feel free to contact us for your feedback,The Body Shop Customer Care TeamWhat a shameI have bought Body Shop coconut products regularly along with satsuma for many years and always looked forward to the treat. The new vegan products aren’t nearly as nice and have a strange paraffin type smell, unfortunately I won’t be buying any more. Gutted!Date of experience March 15, 2023Reply from The Body Shop InternationalApr 10, 2023Hey Nicky,We're truly sorry to hear our vegan Satsuma range didn't meet your expectations. Our team will be happy to help with this, so we have asked you for additional information, so in case you change your mind feel free to contact us here Body Shop Customer Care TeamBody Shop staff Bullring Bham & Westfield Stratford- wonderful great…Westfield Stratford- wonderful great super service from young lady - forgotten her name receipt left in bag etc..from Morocco we got talking while gave-demonstration how to use & try the colour- used my £5 voucher from Bullring Body shop Tracey excellent manager as usual purchased £30 products 31/1/23 £5 received voucher used Lon 3/2/23 because was too late Bday voucher lapsed. Thanks girlsDate of experience February 03, 2023Reply from The Body Shop InternationalMar 30, 2023Hi Abul,We're delighted that you've had such a positive experience in our Westfield Stratford store. We'll make sure to pass your feedback onto the team. Thank you for your review and hope to welcome you back to our stores 💚The Body Shop Customer Care TeamBody Shop StratfordThis week I was met by three lovely individuals all excelling in thier own right to make my shopping experience a good one. At the door I was met by beautiful blue eyed Mary and I was then introduced and helped by this gorgeous red head named Gurdeep who was helpful, attentive and kind. She understood my needs and did her best to meet them. I left happy and with a foundation matched to my skin. My purchase was taken by Meriam who was also helpful, lovely and very knowledgeable on other products I enquired about. Thank you ladies for making my shopping experience a good one. Three helpful, professional and kind ladies 💕💕💕Date of experience February 07, 2023Reply from The Body Shop InternationalMar 29, 2023Hi Victoria,We're thrilled that you've had such an amazing shopping experience in our Stratford store. We'll make sure to pass your feedback to Mary, Gurdeep and Meriam, and we hope you're enjoying your favourite products 💚The Body Shop Customer Care TeamPoor Customer Service - do they really want our money??Hello. I started shopping at Body Shop after my mum started buying products. We then opened an account and started purchasing via on-line. Recently my order was refunded because I didn't pick up my order. I didn't receive an email to tell me my order was ready. And, when I enquired they told me the time frame could not be extended. My order was refunded. I have commitments and a busy schedule - I have paid for the products - do they really dont want the customers??When I complained I got an email back saying, 'Your message wasn't delivered because the recipient's email provider rejected it'. I felt sick upon receiving it! My email was sincere. I can't believe rather than appease a customer they would just show a brick wall. It really isn't surprising that the current 60% that's 3 out of every 5 of the reviews for Body Shop have given 1 liked buying products from Body Shop but after how I have been treated I will buy my products where my custom is appreciated. I am so disappointed with myself that I ever shopped in Body Shop!Date of experience April 08, 2023Reply from The Body Shop InternationalApr 18, 2023Hi Jenny, We are very sorry to read this review. So we can resolve this for you, please send an email to uk and one of our agents will be happy to ThanksThe body Shop Customer CareStaff at Exeter BodyshopMy friend has just left the Exeter branch of The Bodyshop in tears due to how they were treated by staff and their manager. There was no compassion shown to try and help with my friends autism. My friend was made to feel so uncomfortable that they had to leave. I never normally leave reviews but their conduct has moved me to do so. And want to raise this feedback so that others don't have to go through the same treatment. Bad customer service by any measure, but it is even more important that they should have the training to be able to provide appropriate service to those with conditions such as of experience February 14, 2023Not good enough almondsI have tried almonds in almond milk floral I had a dream that I was pregnant & the name Charlotte free man popped out of no where , almond milk & honey the avocado & it’s not doing very much for me. I wouldn’t recommend them or say there my favourite so it’s not got a high rating atm. I am fed up with keep trying almond sorry it’s a no from of experience September 22, 2022They have cancel 3 of my orders in…They have cancel 3 of my orders in under two months and when I call them all they say is I can’t do that or that is not in our policy or I understand but they are not doing anything, I used to love the body shop but know I don’t want to shop their bc of their costume support if bs and they just want money!!! They don’t care for their costumes at all!!! In the shop “live” they are so nice but their website are bs and costumes support are sooo bs they just want to do what exactly what they need and nothing moreDate of experience February 08, 2023unrealistic extra chargeswanted to place an online order here in the uae website and opted for self collect. but they are charging extra 20 bucks for self collect as well, which was quite funny. upon chatting with the chatting team, they said that this is a new protocol that has been recently added as they have to dispatch the item from their warehouse, which was another funny point i came across. anyways, not really sure why they want to get extra cash from the of experience January 09, 2023Left up the creek with no bubblesGot ourself all riled up for an exuberant effervescent experience and wow how the mighty did fall. This little bomb was fully defused along with all of our excitement. As the water turned a subtle shade of mango with a dash of peach for good measure we came to the catastrophic realisation that bubbles had left the building. Still not over it two weeks of experience October 05, 2022